Privacy Policy

Last updated: April 2026

tronic-flash Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we handle personal information collected through our website and services.

Who We Are

tronic-flash Ltd is a psychology and personal development practice registered in England and Wales. We are the data controller for the personal information we process. Our registered address is Suite 412, Meridian House, 47 Wellington Street, Manchester, M2 6EQ.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

  • Contact details such as your name and email address when you enquire about our services
  • Information about your circumstances and needs when you engage with our services
  • Payment details when you book sessions
  • Health and personal information shared during therapeutic or coaching sessions

Information Collected Automatically

  • Technical data including IP address, browser type, and device information
  • Usage data about how you interact with our website
  • Cookie data as described in our Cookies Policy

How We Use Your Information

We use personal information for the following purposes:

  • To provide psychological support and personal development services
  • To respond to enquiries and communicate with you about our services
  • To manage appointments and process payments
  • To maintain clinical records as required by professional standards
  • To improve our website and services
  • To comply with legal and professional obligations

Legal Basis for Processing

We process your personal information on the following legal grounds:

  • Contractual necessity: Processing required to provide services you have requested
  • Legal obligation: Processing necessary to comply with law or professional requirements
  • Legitimate interests: Processing for our business purposes where these do not override your rights
  • Consent: Where you have given specific consent for particular processing activities

For special category data (including health information), we rely on the provision of health treatment and explicit consent as appropriate.

Information Sharing

We do not sell your personal information. We may share information with:

  • Other healthcare providers with your consent, where relevant to your care
  • Professional supervisors and consultants bound by confidentiality
  • Service providers who assist with our operations (payment processing, IT services)
  • Regulatory bodies and authorities where required by law

Information shared with service providers is subject to appropriate contractual protections.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected. Clinical records are retained in accordance with professional guidelines, typically for a minimum of seven years from the end of treatment. Other records are retained for shorter periods appropriate to their nature.

Your Rights

Under data protection law, you have rights including:

  • The right to access your personal information
  • The right to correction of inaccurate information
  • The right to erasure in certain circumstances
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent where processing is based on consent

Some rights may be limited where they conflict with legal or professional obligations. To exercise your rights, contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted storage, secure access controls, and regular security reviews.

International Transfers

We primarily process data within the United Kingdom. Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with data protection law.

Changes to This Policy

We may update this policy from time to time. Significant changes will be communicated through our website. The date at the top of this policy indicates when it was last revised.

Contact Us

For questions about this policy or to exercise your data protection rights, contact us at:

Email: [email protected]
Address: Suite 412, Meridian House, 47 Wellington Street, Manchester, M2 6EQ

You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your rights have not been respected.